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Frequently Asked Questions

Q.Is it a credit card?

Q.Where can I use it?

Q.How do I use my card to make purchases at retail locations?

Q.Can I withdraw money from an ATM?

Q.Can I get cash back from my card?

Q.Can I use my card to make purchases online?

Q.Do I need to register my card?

Q.Can I add more money to my card?

Q.What if my card is lost or stolen?

Q.How much value is left on my card?

Q.What happens if I'm not sure if my card has enough value to make a purchase?

Q.Why was my card declined?

Q.Does my card expire?

Q.What if value remains on the card after it has expired?

Q.Does it cost me anything to use the card?

Q.Are there any service fees?

Q.Can I dispute charges made to my account?

Q.Why is it recommended that I do not use my card at an Automated Fuel Dispenser?

Q.How can I purchase gas with my card?

 

 

Q.Is it a credit card?

A.No. The amount you can spend is limited to the total value on the card when it was purchased. Unlike a credit card, you do not receive any bills - the amount of each purchase is simply debited from the remaining balance on the card.

Q.Where can I use it?

A.Gift Cards may be used at retail, online, by mail order, and over the telephone in the U.S. and the District of Columbia everywhere Visa debit cards are accepted.

Q.How do I use my card to make purchases at retail locations?

A. When making a purchase at the merchant terminal when prompted to select between "credit" and "debit", you may select either option. Selecting "debit" will prompt you for a PIN. Your PIN is the last 4 digits of your Card number. You may use your Card without a PIN by selecting "credit" when prompted. You will be asked to sign the sales receipt. You can change your PIN by calling 1-800-995-3065.

Q.Can I withdraw money from an ATM?

A.No, the cards can only be used for purchases.

Q.Can I get cash back from my card?

A.No, the cards can only be used for purchases; with no cash back privileges.

Q.Can I use my card to make purchases online?

A.Most definitely! Your card is welcome wherever Visa debit cards are accepted within the United States and District of Columbia, including Internet purchases. All you have to do prior to using the card online is register the card in your name.

Q.Do I need to register my card?

A.Registration is highly recommended even if you are not planning to make online purchases. By registering your card, you are automatically provided with the full security benefits of the Visa Zero Liability policy*. This includes easy replacement of cards which are lost or stolen. Personalized cards purchased on the web have already been registered by the purchaser in the name that appears on the cardholder record. When purchases are made where you are not present (i.e. phone transactions and internet transactions) the Merchant verifies that the name of the purchaser is the same as the name registered to the card.

*Visa's Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

Q.Can I add more money to my card?

A. No, but a new card can be easily ordered either:

  • Online
  • Call 1-888-643-0027
  • At any participating retailer

Q.What if my card is lost or stolen?

A. As soon as you discover your card is missing, call our Customer Service Center at 1-888-643-0027 and your card will be canceled. If your card had been previously registered, we will verify your details and issue a replacement. Proof of purchase is required for all replacement requests.

There is a $5.00 Card Replacement/Lost Stolen Fee that is deducted from the card balance unless prohibited by law.

Q.How much value is left on my card?

A.You can check your card balance anytime and free of charge. Simply visit us at www.gift2go.net, click on "Check Your Balance" which can be found on the homepage, and enter your card information. You can also call the Gift2Go Customer Service Center at 1-888-643-0027.

Q.What happens if I'm not sure if my card has enough value to make a purchase?

A.If your purchase amount exceeds the card balance, we recommend that you tell the merchant you would like to conduct a split transaction. Please check with your merchant first to ensure they allow split transactions. If allowed, you must first tell the merchant to charge only the exact amount of funds available on your Gift Card. Once that is complete please arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. Restaurants, taxis, nail salons and beauty parlors may check to see whether your card has sufficient value for a tip of up to 20% over and above of the total bill.

Q.Why was my card declined?

A. If your card has been declined, you will need to check your available balance.

  • If you have sufficient funds to cover the purchase please call the Customer Service Center at 1-888-643-0027 (8am - 12 midnight EST, 7 days a week).
  • If your purchase amount exceeds the card balance, please tell the cashier that you would prefer to pay the difference with an alternate payment method. To complete this type of transaction please ask the cashier to process the remaining balance on your Gift Card first, once completed, provide your alternate payment method to pay the remaining amount due. Please note there are some merchants who may not be able to do this.

Q.Does my card expire?

A.Yes. The card expires as per the date indicated on the front of your card.

Q.What if value remains on the card after it has expired?

A. If your Gift Card has expired, you are able to transfer the balance on your card to a newly issued card if you contact us within sixty (60) days of such "good thru" date at the customer service telephone number in this agreement. There is a $5.00 Card Replacement/ Lost Stolen Fee, subject to applicable law. If you do not contact us within sixty (60) days, the card account will be closed. Any remaining balance will be handled in accordance with applicable law.

If your card was purchased after August 21, 2010 and if the card expires prior to August 2015, the funds do not expire. Call 1-888-643-0027 to request a free replacement card.

Q.Does it cost me anything to use the card?

A.No. There is no fee or surcharge for making purchases using your card.

Q.Are there any service fees?

A. For our Gift Cards, no monthly service fees are payable if the entire card balance is used during the first twelve months from the time the card is purchased. If funds remain on the card after 12 months of inactivity, a Monthly Maintenance Fee of $2.50 will be assessed.

If a replacement is required a Card Replacement/Lost Stolen Fee of $5.00 is subject to be deducted from the card's available balance.

A $5.00 Paper Statement Fee is also applied if a paper statement is desired.

Q.Can I dispute charges made to my account?

A. You can dispute charges made on your account with the merchant directly. If that does not work then you may file a dispute with us and we will attempt to resolve the matter on your behalf. If you want to dispute a charge within 60 days of the transaction, you will need to complete a dispute form and send it in to our cardholder services department within 60 days of the transaction(s).

You can obtain the dispute form by clicking here.

Q.Why is it recommended that I do not use my card at an Automated Fuel Dispenser?

A. The Automated Fuel Dispensers create a preauthorization for $75 on the card, which is returned to the card after the transaction settles. If your card has less than $75 loaded onto it, the authorization will be denied for insufficient funds. Releasing an authorization can take as long as 30 business days. Your funds are withheld till then. To prevent this preauthorization, which will withhold your funds, the card should not be used at the gas pump cash register terminal.

Q.How can I purchase gas with my card?

A.To prevent the preauthorization on your card, please pay the cashier and advise the cashier of the available balance on your card and the amount for the gas you would like to purchase.